Contact Centre Clients


Find the right outsourced partner

With almost two decades working for some of the UK’s most responsive outsourcers and a trainspotting-like obsession with the marketplace I can help you choose the right partner for your business.

  • Scope your Requirements
  • Run Effective Procurement Programmes
  • Gain Better Insight from Site Visits
  • Contract for Success and Continual Improvement
  • Transition the Service Effectively

Sourcing the right outsourced partner is a business-critical decision. Getting it right will positively impact your brand and your bottom line.

Get the most value from your partnership

The benefits of working well with an outsourced contact centre are significant for your clients, your brand and your budgets.

If you are looking for marginal or significant gains then I can support you to:

  • Improve the Customer Journey
  • Review Quality Measures
  • Enhance Brand Engagement
  • Create Efficient Briefing Processes
  • Deliver Improvements across your KPI's / SLA's
  • Ensure Responsive Client Management
  • Drive ROI improvements

Pragmatic and workable solutions which will deliver measurable improvements.

Get in touch today and let me help...