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injecting pragmatism to ensure results

mildly obsessed with contact centres

Before setting up her consultancy in 2015, Nerys spent 18 years in some of the UK’s most responsive contact centre outsourcers managing contact centre services for clients like Volkswagen, Vodafone, British Gas, the National Apprenticeship Service and Sky.

Since founding Injection Consulting Nerys has immersed herself into the contact centre technology space and is an advisor, a consultant for and an assessor of vendor technologies.  

This immersion into the world of contact centre technology coupled with extensive operational experience has formed the backdrop to Nerys carrying out regular Contact Centre audits, Delivering Transformation programmes; Judging prestigious awards like the European Contact Centre and Customer Service Awards; Chairing the DMA Contact Centre Council for 3 years and being a regular on the webinar, keynote and podcast circuit talking all things Contact Centre.


Nerys on hand with her network of like-minded and trusted associates will deliver value across many areas of your business. 

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