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Injection Consulting offers a wide range of services and expertise. Discover what value Injection can bring below. 

1. Contact Centre Transformation strategy support
  • Bridging the gap between Contact Centre technology and Contact Centre Operations

  • Mapping business goals to technology investment

  • Driving channel shift through best use of people, process, and technology

  • Contact Centre Technology Investment / Divestment roadmap

2. Unapologetically honest and supremely pragmatic Contact Centre Reviews

Having carried out almost 100 contact centre audits across all size, sector and geography of Contact Centre, Injection's customers benefit from a broad frame of reference and a proven approach.


The reviews can be conducted face to face or virtually and can take anything from 1 day to 2 months.


With a commercial obsession, the outputs will be measured through an improvement to the stability, value and growth trajectory of your Customer, Operation and Employee experience goals. The review will invigorate and inject a positive forward focus which will outline key areas to address through better investment in people and/or technology and/or processes.

3. EQUALLY Unapologetically honest and supremely pragmatic Contact Centre Technology Reviews

With an interest bordering on obsession in the contact centre tech vendor space a Contact Centre Technology review gives vendors and re-sellers the space and time to present their solutions against a pre-defined use case in order to secure honest feedback and ideas for improvements.

4. Agnostic Pre-Sales Support / Vendor Engagement

If you are a technology vendor looking to engage with your customers on a different level or a customer wanting to transform the way you interact with contact centre tech vendors, working with Injection will offer a fresh perspective...

5. Speaking Engagements & Soapbox

With high levels of exposure to Contact Centres across all sectors and geographies Nerys can bring insight and truth with a dollop of humour to her speaking engagements.

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