Awards
WHAT PEOPLE HAVE TO SAY
JANE JELLEMA | TECHNICAL SALES ENGINEER | ATOS
Nerys exudes positive energy and a fresh perspective. Her creative way of approaching challenges and providing solutions sets her apart in the consulting industry. She has the ability to determine where change is necessary and transformation is key. Her insight is clearly invaluable and I look forward to working on many future projects with her leading the charge.
LEE PICKARD | CLIENT
NEWS UK
Nerys is an astute Account Director with an excellent eye for detail and an exceptional focus on customer engagement. Nerys brings to the table a wealth of experience across a range of sectors, and in doing so, is able to demonstrate a sound understanding of customer management best practice. Never short of an idea or recommendation, Nerys is able to add significant value to any project or operation
DAVID SHORTLAND | CLIENT
VOLKSWAGEN
Nerys was the Account Director for the Volkswagen team for the 3 years. During this time we worked together to create an award winning Customer lead nurture programme and award winning inbound contact centre for VW passenger and commercial vehicles. Nerys’ key skills were in optimising and successfully managing the complex matrix structure between client and agencies and adding strategic value to newly developed programmes. She created a very dedicated team of agents, team leaders and account managers who were thoroughly committed to delivering a great service to Volkswagen. Her skills also meant we were able to have a very honest pragmatic relationship where we could challenge one another to get the best service possible.
I would not hesitate to recommend Nerys
STEVE POWELL | MITEL | ATOS | 8X8
It’s very rare in a career to work with someone that you truly admire and respect both professionally and personally and I’ve had the pleasure of working with Nerys for many years, working together in supporting large scale, cross vertical customer experience transformation projects. Working in partnership bringing a blend of technical, commercial and operational expertise to our engagements, we have assisted customers in value realisation within their existing technology frameworks or have assisted in the development of a business case for technology transformation, aligning best of breed omni channel customer experience technology with their business strategy, operational & performance goals. Nerys brings passion, enthusiasm and a deep understanding of contact centre operations gained over many years.
COLIN CAMPBELL | STRATEGIC ACQUISITIONS DIRECTOR |
OLIVE COMMUNICATIONS
I have worked with Nerys on a number of large scale business transformation projects with clients moving from traditional call centre operations to modern digital customer experience centres. Nerys lives and breathes “Customer Experience” and has a creative customer-centric research technique, that builds a deep understanding of the customer journey and their relationships with your business. Nerys will uncover actionable insights that will de-risk your decision-making, help prioritise investment and drive strategic decisions.
PAUL HADAWAY | DAISY
I have worked with Nerys on two projects recently and have really valued the considerable contribution that was made on both of them. Nerys has a great blend of engaging personality, experience and credibility in the Contact Centre space.
ANNIE GARTHWAITE | SUPPLIER
Nerys is indefatigable, smart, strategic and - most of all - human. You'll get a great result if you work with her. Better still, you'll enjoy it.
TERESA LOGAN | CLIENT
NATIONAL APPRENTCEISHIP SERVICE
Nerys is committed to delivering exceptional customer service to her clients and is always prepared to go the extra mile for them. During my time working with Nerys she always approached each aspect of our contract in a professional and timely manner, ensuring that our service provided good value for money.
PETER PARSONS | CLIENT
BRITISH GAS
I have always found Nerys to be a highly committed, professional who will strive to go that extra mile to ensure that her operation was performing at its optimum in delivering value to her clients. Her attention to detail meant that every option was explored, every opportunity exploited to the full.
Added to which Nerys is a straightforward, easy person to do business with
PETER GALE | MANAGING DIRECTOR
DBF UK
I have known Nerys for over 15 years and worked with her on several occasions, including most recently as the DBF UK Sales Manager. Nerys is professional, creative, passionate, intelligent and honest
BEN TAYLOR | ACCOUNT MANAGER
CALLCREDIT MARKETING SOLUTIONS
I worked with Nerys for around 3 years during my time working for Callcredit Marketing Solutions and during two of these years I reported directly to Nerys. Nerys is exceptionally good at her job and is the best line manager I have had in my working life. She has an incredible enthusiasm and passion for her work, an outlook which is impossible not to be absorbed by anyone working with her.
NATASCHA GURUSCU | ACCOUNT MANAGER
I’ve known Nerys for 13 years, when she first employed me to work with her at Callcredit in 2008.
Whilst working with Nerys on one of our key clients, P&G, I was able to achieve 100% of my Revenue Targets for 2012. She knew my end goal and worked with me to ensure I thought strategically about how I would get there (whilst giving me the confidence that I would be able to achieve it). Nerys help me understand what drove me and what drives others which enables me to confidently work towards achieving my objectives. She has energy and enthusiasm like no other and she injects that into everyone she meets
JOHN ADDIS | CLIENT
LSC
I have worked with Nerys a couple of times but most significantly when she was the supplier Account Director on a significant Government initiative. I always found Nerys' ability to work with clients and understand their challenges excellent and she was unequivocally able to find ways to support them. The building of the very complex Skills Pledge system for the LSC was awarded to Broadsystem as a direct consequence of the trust that she had built through many detailed engagements with the LSC. Nerys is incredibly competent and I highly recommend her.
CRAIG WARMINGTON | CLIENT
LSC
I was responsible for all Train to Gain IT and Service Desk at the Learning and Skills Council / Skills Funding Agency and I wanted to bring in smaller, more agile suppliers and so took a risk with Broadsystem. It was a risk that paid off, mainly thanks to Nerys. Nerys made Broadsystem match the services we were receiving from our Tier 1 suppliers and I never worried about the service. Train to Gain was England-wide, involving a complex number of brokers, providers and colleges and as the Senior Client Manager Nerys made many of my issues go away and I built great trust in Nerys
NICK FOULGAR | CLIENT
TENA
During my time as the TENA Marketing Manager I appointed Nerys (Account Director) and her team as 3rd party business partners to manage the TENA Direct callcentre / online business. Nerys is a very diligent and professional team leader who can both follow a brief and deliver results but is also able to spot opportunties for the businesss such as operating efficiencies, customer service improvements etc. I found Nerys to be a very positive, enthusiastic Acc Director who without doubt helped to develop the brand and move us to the next level.
DONNA WESTON | ACCOUNT DIRECTOR
Nerys recruited me to join her team at The Listening Company. She was my manager from 2002 – 2004. Nerys was responsible for the set up and day to day delivery of the Volkswagen account, a flagship account at TLC. Nerys was a great Manager with real passion and enthusiam for top quality delivery. She fostered a wonderful team of people who were loyal, happy, knowledgable and productive. Nerys set the bar high in terms of high quality delivery for the client and expertly managed complex client and supplier relationships to ensure good value for all.
CHRIS McDONALD | MANAGING DIRECTOR CALLCREDIT MARKETING SOLUTIONS
Nerys is a committed, passionate, intelligent and totally focused individual. I worked alongside Nerys within the same organisation and quickly identified her as a key influencer across the business. She has since moved on and now provides services to my company - as ever she is tenacious and driven to getting the desired result. An asset to any team and a master of getting the job done.