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BLOGS

Head to my LinkedIn for more

KEYNOTE SPEAKING

  • Panellist at Call Centre Helper Webinar Replay: Ways to Empower Contact Centre Advisors

  • Judge at European Contact Centre & Customer Service Awards (2015 - present)

  • Keynote speaker at Call & Contact Centre Expo (2017, 2018, 2019, 2021; 2022)

  • #14 CXFO Power 100 (2022)

  • Speaker at Enterprise Connect Florida (2023)

  • Leading on CCMA Technology and Contact Centre special interest group 

  • Judge for CX Awards (2022; 2023)

  • Judge for Enterprise Connect Technology Awards (2023)

  • Round Table Host - Various

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