Panellist at Call Centre Helper Webinar Replay: Ways to Empower Contact Centre Advisors

Judge at European Contact Centre & Customer Service Awards (2015 - present)

Keynote speaker at Call & Contact Centre Expo (2017, 2018, 2019, 2021; 2022)

#14 CXFO Power 100 (2022)

Speaker at Enterprise Connect Florida (2023)

Leading on CCMA Technology and Contact Centre special interest group 

Judge for CX Awards (2022; 2023)

Judge for Enterprise Connect Technology Awards (2023)

Round Table Host - Various