BLOGS
Head to my LinkedIn for more
PODCASTS
Customer Service Gold Dust with Gavin Scott
EP 15: Find Out What Is The Most Effective Way to Boost Contact Centre Efficiency
The Contact Centre Podcast by Call Centre Helper
How Can You Boost First Contract Resolution In Your Contact Centre
Get Out of Wrap - Contact Centre Chat
Nerys Corfield talks about delivering exceptional CX through Operations & IT working together
KEYNOTE SPEAKING
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Panellist at Call Centre Helper Webinar Replay: Ways to Empower Contact Centre Advisors
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Judge at European Contact Centre & Customer Service Awards (2015 - present)
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Keynote speaker at Call & Contact Centre Expo (2017, 2018, 2019, 2021; 2022)
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#14 CXFO Power 100 (2022)
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Speaker at Enterprise Connect Florida (2023)
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Leading on CCMA Technology and Contact Centre special interest group
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Judge for CX Awards (2022; 2023)
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Judge for Enterprise Connect Technology Awards (2023)
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Round Table Host - Various